Refund & Returns Policy

At Covixio, customer satisfaction matters to us. We want every order you receive to be a positive experience. If something doesn’t feel right with your purchase, we’re here to support you.

If you have any concerns, please contact us within 3 days of delivery by emailing [email protected]. Reaching out within this timeframe allows us to review your request promptly and guide you through the next steps according to our policy.

Most of our products are eligible for return, replacement, or exchange. However, some items may not qualify due to their nature or hygiene and safety reasons. Eligibility also depends on the product’s condition and original packaging at the time of return.

Our team is committed to assisting you and ensuring the return or refund process is smooth, clear, and fair.