Frequently Asked Questions

1. How long does delivery take?

Most orders are delivered within 5–7 business days after dispatch. Delivery times may vary depending on your location and courier availability.

2. When will my order be shipped?

Orders are usually processed and dispatched within 1–2 business days after confirmation.

Once your order is shipped, you will receive a tracking ID or tracking link via email or SMS.

3. How can I track my order?

After dispatch, you will receive shipment tracking details that allow you to monitor your order anytime during transit.

4. Do you offer free shipping?

Yes, we offer free shipping on most orders. In some cases, shipping charges may apply depending on order value or delivery location.

Any applicable shipping charge will be shown clearly at checkout.

5. Can I cancel my order?

Orders can usually be cancelled before they are shipped. Once the order has been dispatched, cancellation may no longer be possible.

For cancellation requests, please contact our support team as soon as possible.

6. What should I do if I receive a damaged or incorrect item?

If you receive a damaged, defective, or incorrect product, please contact us within 3 days of delivery with clear photos of the item and packaging.

Our support team will assist you with a replacement or resolution.

7. Do you offer returns or exchanges?

Yes, eligible products may qualify for returns or exchanges according to our Return & Refund Policy.

Products must be unused and returned in their original packaging.

8. Which payment methods do you accept?

We support multiple secure payment methods, including:

• UPI
• Debit & Credit Cards
• Net Banking
• Wallets and supported online payment methods

Cash on Delivery may be available for selected locations.

9. Will the products look exactly like the photos?

We make every effort to display products as accurately as possible. However, slight variations in color or appearance may occur due to screen settings and lighting conditions.

10. How can I contact Covixio support?

If you need any assistance, you can contact our support team anytime at:

📩 [email protected]

We’re always happy to help.